Privacy Policy | Longevia Peptides

Age Verification

Are you 21 or older?

Longevia Peptides supplies research-grade peptides for in-vitro laboratory use only. You must be at least 21 years of age to enter this site.

Longevia Life Science Pvt. Ltd. ("Company", "we", "us", or "our"), operating the Longevia Peptides brand, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (longeviapeptides.com) or place an order with us. Please read this policy carefully. By using our website, you consent to the practices described herein.

Information We Collect

We collect the following categories of personal information when you interact with our website or place an order:

Identity Information: Full name, as provided during account registration or checkout.
Contact Information: Email address and mobile phone number.
Shipping Address: Delivery address including street, city, state, PIN code, and country.
Payment Information: Payment method details (credit/debit card numbers, UPI IDs, or net banking credentials) processed securely through our payment gateway partners. We do not store full payment card numbers on our servers.
Order Information: Details of products purchased, order history, and transaction records.
Technical Information: IP address, browser type and version, time zone, operating system, and device identifiers collected automatically via cookies and analytics tools.
Communications: Records of correspondence with our support team, including emails and queries submitted via contact forms.

How We Use Your Information

We use the personal information we collect for the following purposes:

Order Fulfilment: To process, confirm, dispatch, and deliver your orders, and to issue GST-compliant tax invoices.
Customer Communication: To send order confirmations, shipping notifications, tracking updates, and responses to your queries.
Account Management: To create and manage your account on our website.
Legal Compliance: To comply with applicable laws and regulations, including Indian tax law, the Information Technology Act, 2000, and directions from competent regulatory authorities.
Fraud Prevention: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
Website Improvement: To analyse usage patterns, troubleshoot issues, and improve the functionality and content of our website.
Marketing Communications: With your consent, to send promotional emails about new products, special offers, or other information of interest. You may opt out at any time by clicking the unsubscribe link in any marketing email.

Data Storage & Security

Your personal data is stored on secure servers located within India. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, strict access controls, and regular security reviews.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to adversely affect your rights or freedoms, we will notify you in accordance with applicable law.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:

Essential Cookies: Required for the website to function correctly, including session management and the age verification gate.
Analytics Cookies: Used to collect anonymous information about how visitors use our website, helping us improve its performance and content.
Preference Cookies: Used to remember your preferences, such as age verification status, to avoid repeated prompts on return visits.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website, including your ability to complete purchases.

Third-Party Services

We share your personal information with trusted third-party service providers only to the extent necessary to fulfil our services to you. These include:

Payment Processors: Secure payment gateway providers who process your payment information in compliance with applicable security standards (PCI-DSS). These providers are prohibited from using your payment data for any purpose other than processing your payment.
Shipping Partners: Courier and logistics companies engaged to deliver your orders across India. We share your name, delivery address, and contact number with our shipping partners solely for delivery purposes.
Analytics Providers: Web analytics platforms that help us understand website traffic and usage patterns. Data shared with analytics providers is anonymised and aggregated where possible.
Regulatory Authorities: Government bodies or law enforcement agencies, when required by law or in response to valid legal process.

We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

Your Rights

Under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the following rights with respect to your personal data held by us:

Right of Access: You may request a copy of the personal information we hold about you.
Right to Correction: You may request that we correct any inaccurate or incomplete personal information.
Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records (such as transaction records for GST and income tax compliance).
Right to Withdraw Consent: Where we process your data based on your consent (such as for marketing communications), you may withdraw that consent at any time by contacting us.

To exercise any of these rights, please contact us at support@longeviapeptides.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specifically:

Order and transaction records are retained for a minimum of 8 years in compliance with Indian GST and income tax laws.
Account information is retained for as long as your account remains active or as needed to provide you with our services.
Marketing consent records are retained until you withdraw your consent or request deletion.

When personal information is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

Children's Privacy

The Longevia Peptides website is intended exclusively for individuals who are 21 years of age or older and who are qualified researchers or laboratory professionals. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that personal information has been collected from a person under 21, we will take immediate steps to delete that information from our systems. If you believe we may have inadvertently collected information from someone under 21, please contact us at support@longeviapeptides.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

Your continued use of our website following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes.

Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:

Longevia Life Science Pvt. Ltd.
Email: support@longeviapeptides.com