Return & Refund Policy | Longevia Peptides

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Longevia Peptides supplies research-grade peptides for in-vitro laboratory use only. You must be at least 21 years of age to enter this site.

HPLC Verified Purity · Research-Grade Compounds Batch-Specific COA Included With Every Order Free Domestic Shipping · Dispatched Within 48h Cold-Chain Compliant · Tamper-Evident Packaging Independent Lab Testing · Pan-India Delivery

Due to the nature of research-grade chemical compounds — which are temperature-sensitive, batch-specific, and intended for controlled laboratory use — Longevia Peptides operates a limited return and refund policy. We are unable to accept returns of products that have been opened, used, or improperly stored, as we cannot verify the integrity of returned compounds. However, we stand fully behind the quality of every order we dispatch, and we will work promptly and fairly to resolve any issue involving damaged, defective, or incorrectly fulfilled orders.

Damaged or Defective Products

If you receive a product that is damaged in transit or arrives in a defective condition (including broken vials, compromised seals, or visible contamination), please take the following steps immediately:

Do not open, reconstitute, or attempt to use the affected product.
Photograph the outer packaging and the damaged or defective item clearly, showing the extent of the damage or defect.
Contact us at support@longeviapeptides.com within 48 hours of delivery with your order number, a description of the issue, and the photographs as attachments.

Claims submitted beyond the 48-hour post-delivery window will not be eligible for a refund or replacement, as we are unable to verify the integrity of the product or the cause of damage after this period.

Incorrect Orders

If you receive a product that differs from what you ordered (wrong compound, wrong concentration, wrong quantity, or wrong format), please notify us within 48 hours of delivery:

Email support@longeviapeptides.com with your order number and a description of the discrepancy.
Include photographs of the product label, outer packaging label, and the packing slip if included.
Do not open or use the incorrectly supplied product before contacting us.

Confirmed incorrect orders will be resolved at no cost to you, either through a replacement shipment of the correct product or a full refund, depending on product availability and your preference.

Non-Returnable Items

The following items and circumstances are not eligible for a return, refund, or replacement:

Products that have been opened, reconstituted, diluted, or partially used in any way.
Products that have been stored improperly after delivery — including products left at room temperature for extended periods, exposed to direct sunlight, or stored in conditions inconsistent with the product data sheet or COA storage recommendations.
Products for which a claim has been raised beyond 48 hours after the delivery timestamp recorded by the carrier.
Orders that were cancelled or refused by Longevia Peptides due to suspected policy violations under our Research Use Policy.
Products purchased in error by the customer (wrong product selection, wrong quantity, etc.) where the correct product was accurately described and dispatched.

Longevia Life Science Pvt. Ltd. reserves the right to make the final determination on all return, replacement, and refund requests.

Refund Process

Once a refund claim is approved by our support team, the following process applies:

Approved refunds will be credited to the original payment method used at checkout (credit/debit card, UPI, net banking, etc.).
Refunds are processed within 7–10 business days from the date of approval. The time for the credit to reflect in your account may vary depending on your bank or payment provider.
In certain cases, Longevia Peptides may, at its discretion and with your agreement, offer a replacement shipment in lieu of a monetary refund, subject to product availability.
You will receive an email notification confirming that your refund has been initiated.

Cancellations

Order cancellations are accepted only before the order has been dispatched from our facility. Once an order has been handed over to our logistics partner and a tracking number has been generated, it cannot be cancelled.

To request a cancellation, email support@longeviapeptides.com as soon as possible with your order number and reason for cancellation. We will confirm whether the order can be cancelled within one business day.

Approved pre-dispatch cancellations will be fully refunded to the original payment method within 7–10 business days.

How to Request a Return or Refund

To initiate a return, refund, or replacement request, please follow these steps:

Step 1: Email support@longeviapeptides.com with the subject line: "Refund/Return Request – Order #[Your Order Number]".
Step 2: Include your full name, order number, a clear description of the issue, and supporting photographs showing the damage, defect, or discrepancy.
Step 3: Our support team will review your claim and respond within 1–2 business days with a decision or a request for additional information.
Step 4: If approved, we will initiate the refund or replacement and confirm the timeline by email.

All requests must be submitted within 48 hours of delivery to be considered.

Contact

For return, refund, or cancellation enquiries, please contact us at:

Longevia Life Science Pvt. Ltd.
Email: support@longeviapeptides.com